Integrations / Customer email
Email customers from the job, and keep the replies there.
Write to a customer from the job screen in MicroBOS. When the customer replies, the reply appears on the same job, so anyone in the office can see the whole conversation about the move.
One conversation per move.
Open the job
Each job in MicroBOS has its own timeline of quotes, notes and messages.
Write to the customer
Type the message on the job and send it by email.
The reply comes back to the job
The customer answers from their own email, and the reply appears on the job timeline.
What the Customer email link covers
What it does
- Sends email to the customer from the job screen.
- Brings the customer's reply back onto the same job.
- Keeps quotes, notes and messages together on one timeline.
What it does not do
- Send text messages or WhatsApp messages. Email is the only channel today.
- Replace your own mailbox. Emails sent outside MicroBOS do not appear on the job.
Common questions about Customer email and MicroBOS
Can I email customers from MicroBOS?
Yes. Open the job and send the message from the job screen.
Where do customer replies go?
Replies come back onto the job timeline in MicroBOS.
Is customer email free?
Yes. Customer email is part of the free tools.
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